⚠️ What to Do When Your Scan Gets Stuck
Occasionally, you may encounter a situation where the IsItGOLD? app doesn't return from a scan — you start the scan, see the green spinning symbol, but no result appears even after a long wait.
We are aware of this issue and actively working to improve stability. Here's what you need to know:
⏱ Timeout Limit
Each scan has a built-in timeout of 130 seconds. If no result is returned within that time, the app is likely stuck.
🔄 How to Recover
- Close the app completely and restart it.
- Go to “History” in the menu — in many cases, the result has been saved there even if it wasn’t displayed properly.
- If it’s not in your scan history, simply restart the scan.
We apologize for the inconvenience. This behavior is often due to high demand when many users are scanning at the same time. We are currently optimizing our systems to handle the increased load more reliably.
Thank you for your patience and for using IsItGOLD!
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